We take the privacy of our customers very seriously. We ask that you read this Privacy Policy (‘the Policy’) carefully as it contains important information about how we will use your personal data. Throughout this privacy policy, ‘you’ means the customer.

For the purposes of the Data Protection Act (‘DPA’), we are the ‘Data Controller’ (i.e. the company who is responsible for, and controls the processing of, your personal data).

Contact Information

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to us (see our contact page).

Scope of the Policy

Our Privacy Policy concerns out website and internal systems, controls and processes in how your personal data is used. 

Your privacy is very important, and we have set out below how we process any personal data collected from you or provided by you. If you access any other websites which may be linked to our websites, they are not covered by this Policy. 

Purposes for Processing Personal Data

We will process your data for the following purposes

1. To contact you in relation to an online enquiry
2. To determine whether we are able to provide you with our products
3. To provide you with requested services, including support, updates and communications regarding requested products.
4. For identity verification, fraud prevention, detection and anti-money laundering purposes
5. To provide you with e-publications and blog updates
6. To record any information required for the tailoring of our products in consideration of any of your needs and requirements.
7. To improve our services and customise our website and its content to your particular preferences

Lawful Bases for Processing

We rely on the following lawful bases for processing:

1. Contract
2. Consent

We also rely upon ‘Legal Obligation’ where we are required to comply with any laws and regulations to which we are subject.

Use of Special Category Data

We will obtain personal data when you (e.g. contact us for any reason or proceed with our services). In certain circumstances, we may hold special category data (also known as sensitive personal data) we will require this information in order to tailor our approach to how we can best assist you and your needs. For instance, you may have a medical condition which means that a third-party deal with your affairs, or you may have an impairment which would mean we would be best to contact you via a different method.

Any special category data held will be treated with the strictest of confidence and will be held purely based on your explicit consent to aid us in providing the best service to you. If you do not provide your explicit consent relating to any impairment or vulnerability, the information will not be recorded and will also not be disclosed to any third-parties.

The Right To Withdraw Consent At Any Time, Where Relevant

To withdraw consent please see the contact information detailed within this Policy. Should consent be withdrawn for a particular purpose, we may be unable to provide you with our services or may be unable to tailor our services to your needs which may subsequently impact the service we provide.

Should you wish to unsubscribe from receiving our e-newsletters, blogs and technical updates simply click the “unsubscribe” link that is included at the bottom of every email we send you. You may also email email us with the subject line “Unsubscribe” and we will remove you from our newsletter within a maximum of 10 calendar days, but usually much sooner. You may also contact us using the methods provided within this Policy should you wish to unsubscribe via other means.

Data We Collect From You

We collect personal data about you when you provide personal data to our firm so that we may provide our services to you and in accordance with the purposes described within this Policy.

We also collect personal data about you from third party sources. The data collected from third party sources are as follows (please note, this is a general accounting and does not necessarily indicate that the below data will be obtained from third party sources, only that it may be obtained and if available and relevant to the service provided):

Data Collected	Examples of Data Collected	Gathered From	When
Personal Identity Information	Name, surname, gender, birth country, UK landline, aliases and associations	Experian	Generated as a result of providing our services to you
Financial information	Creditors, debt level, credit limit, account numbers, bank statements	Experian	Generated as a result of providing our services to you
Technical Information	Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating systems and platform	Cookies	From you when using our websites and in accordance with our Cookie Policy.

Retention Period

We will only retain your personal data for as long as is necessary to fulfil our obligations under the provision of our service as well as any purposes necessary to satisfy any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk, of harm of unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, including applicable legal requirements. For example, If you make an enquiry with us, and we are not able to help you, for whatever reason, a record of your enquiry will be retained for 12 months.

Data Security

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a total of six years after we have ceased to act for you. If you make an enquiry with us, and we are not able to help you, for whatever reason, a record of your enquiry will be retained for 12 months.

Recipients of The Personal Data

Throughout the provision of our service, we may need to disclose personal data to third parties. The categories of recipients of personal data are as follows:

1. Our agents and service providers (e.g. providers of web and chat hosting, maintenance services);
2. Law enforcement agencies in connection with any investigation to help prevent unlawful activity;
3. Our third-party affiliates in accordance with the terms of the Policy, specifically being:
   1. finance companies with whom we deal for the purposes of providing our services to you; and
   2. other third parties with whom we deal with in the course of providing our services to you; and
4. Any regulators or authorities within whose jurisdiction we operate within from time to time.

 Links to other websites

Our website may contain links to other websites of interest or as part of the service. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things such as remembering your preferences, recording what you have put in your shopping basket, and counting the volume of people accessing the website. We do use cookies.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to our sites and, where appropriate, through e-mail notification. This privacy policy was last updated September 2023.

Any questions regarding this Policy and our privacy practices should be sent by email to info@jayllahgolf.com